Terms of Service – Nutrivial

1. Agreement to these terms

These Terms of Service govern the coaching services offered at nutrivial.com. The services are provided by Olivier Schalbetter, trading as Nutrivial, 8280 Kreuzlingen, Switzerland (“Nutrivial”, “we”). Email: health@nutrivial.com, phone: +41 77 291 87 67.

By booking a coaching plan you accept these Terms of Service. If you do not agree, please do not use our services.

2. Services

Nutrivial provides personalised health and nutrition coaching. Coaching is delivered by Olivier Schalbetter or by coaches working with Nutrivial on a freelance basis. All coaches hold a recognised certification in health or nutrition coaching. Your coach is named when you book, and you can ask to change coach at any time. Nutrivial remains your contracting party and is responsible for the services, whichever coach delivers them.

Coaching plans include access to the Nutrivial nutrition analysis tool for the duration of your subscription. Your use of the tool is governed by the Nutrivial Tool Terms of Use.

Important limitation of service.Unless stated otherwise in their profile, our coaches are not doctors or registered dietitians. They do not diagnose or treat medical conditions, including eating disorders. Our services do not replace medical advice, diagnosis or treatment. If you are experiencing a medical emergency or a mental health crisis, please contact a qualified healthcare professional or emergency services immediately.

3. Eligibility

To use our coaching services you must:

be at least 18 years old
not have an active eating disorder
provide accurate and complete information during the intake process
have a valid payment method

4. Plans, subscriptions and payment

Premium, Classic and Lite Coaching are monthly subscriptions billed through Stripe. One-Time Coaching is a single payment.
A billing period is one month, starting on the date of purchase and renewing on the same date each following month (or the last day of the month, where that date does not exist).
By subscribing you authorise us to charge your payment method at the start of each billing period until you cancel.
The sessions and check-ins included in your plan apply per billing period. Unused sessions and check-ins expire at the end of each billing period and are not carried over or refunded.
Prices are shown in CHF, EUR or USD depending on your location. The price shown at checkout includes any taxes we are required to charge.
We may change prices for future billing periods. We will tell you at least 30 days in advance by email. If you do not agree, you can cancel before the new price applies.

5. Cancelling your subscription

You can cancel at any time via your Dashboard on our website or by email to health@nutrivial.com. Cancellation takes effect at the end of the current billing period, and you can use your remaining sessions until then.
Payments for partially used billing periods are not refunded. Your rights under Section 6 and mandatory law remain unaffected.

6. Right of withdrawal

If you are a consumer living in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract is concluded.

To withdraw, inform us (Olivier Schalbetter, trading as Nutrivial, 8280 Kreuzlingen, Switzerland, health@nutrivial.com, +41 77 291 87 67) of your decision by a clear statement, for example by email. You may use the model withdrawal form below, but you do not have to. It is enough to send your withdrawal before the period ends.

Effects of withdrawal.If you withdraw, we refund all payments received from you without undue delay and no later than 14 days after we receive your withdrawal, using the same payment method and at no cost to you. If you asked us to start coaching during the withdrawal period, you pay us an amount proportionate to the services provided up to the time you informed us of your withdrawal, compared with the full scope of the contract.

Early expiry.Your right of withdrawal ends early once we have provided the service in full, provided you expressly asked us to begin during the withdrawal period and acknowledged that you would lose your right of withdrawal once the contract is fully performed.

7. Appointments and cancellations

Sessions must be rescheduled or cancelled at least 24 hours in advance.
Late cancellations (less than 24 hours before the session) may be counted as used sessions.
Missed sessions without prior notice are counted as used sessions.
If we need to cancel or reschedule a session, we offer you a new appointment. Sessions cancelled by us never count as used.

8. Your responsibilities

You agree to:

provide accurate and complete information during registration and intake, and tell us about relevant changes
keep your account login details confidential
use our services only for lawful purposes
not share, resell or transfer access to your account or coaching sessions

9. Privacy and confidentiality

We treat everything you share in your coaching as confidential. We process your personal data, including health data, as described in our Privacy Policy. Processing your health data requires your explicit consent, which you give separately when booking.

10. Intellectual property

All content on the Nutrivial platform, including texts, graphics, logos and coaching materials, belongs to Nutrivial and is protected by copyright. You may use coaching materials for your own personal purposes. You may not reproduce, distribute or adapt them without our written permission.

11. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, and for injury to life, body or health caused by our fault.

Otherwise, to the extent permitted by law, we are not liable for indirect or consequential damage, and our total liability is limited to the amount you paid to Nutrivial in the 12 months before the event giving rise to the claim.

Mandatory consumer protection rules remain unaffected.

12. Changes, governing law and disputes

We may change these terms for good reason, for example new services or legal changes. We will notify you by email at least 30 days before changes take effect. If you do not agree, you can cancel before then; if you continue to use our services after that date, the new terms apply.
These terms are governed by Swiss law. If you are a consumer living in the EU, you also keep the protection of the mandatory laws of your country of residence.
The courts of Kreuzlingen, Switzerland, have jurisdiction. As a consumer you may also bring proceedings in the courts of your country of residence.
If any provision is invalid, the remaining provisions remain in force.
These terms are available in German and English. If the two versions differ, the German version prevails.

13. Contact

For questions about these terms, contact us at health@nutrivial.com or +41 77 291 87 67.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Olivier Schalbetter, trading as Nutrivial, 8280 Kreuzlingen, Switzerland, health@nutrivial.com

I hereby give notice that I withdraw from my contract for the following service: ______

Ordered on: ______
Name: ______
Address: ______
Date: ______
Signature (only if this form is sent on paper): ______